Privacy policy

GENERAL INFORMATION
Cygnarโ€™s operates this online store and the associated website (hereinafter, the โ€œServicesโ€), through which it offers clothing products and digital shopping experiences. The purpose of this Privacy Policy is to explain clearly, transparently, and accurately how user information is collected, used, and protected.

By accessing, browsing, registering, or making a purchase on this website, you acknowledge that you have read, understood, and fully accepted this Privacy Policy. If you do not agree with any of its provisions, you must refrain from using the Services.

SCOPE OF THE POLICY
This Policy applies to all interactions on the website, including browsing, registration, purchases, contact, and any other use of the Services. It applies regardless of the userโ€™s device, location, or means of access.

PERSONAL INFORMATION COLLECTED
Cygnarโ€™s collects only the information strictly necessary to operate the store and fulfill the service. This includes, but is not limited to:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Basic contact information

The user acknowledges that providing incorrect, incomplete, or false information may directly affect the proper execution of the service, including delays, delivery errors, or cancellations.

PAYMENT AND SECURITY INFORMATION
Data related to payment methods, including credit or debit cards, is not stored or managed directly by Cygnarโ€™s.

This data is processed automatically and securely through certified external platforms, such as Shopify and its payment providers, which comply with international security standards (e.g., data encryption and secure protocols).

Once the transaction is complete, Cygnarโ€™s does not retain this financial information and therefore does not have direct access to full card details or sensitive banking information.

The user understands and agrees that the payment process relies on these third parties and that the use of such services also implies acceptance of their own terms and policies.

USE OF INFORMATION
The personal information collected is used exclusively for legitimate operational purposes, such as:

  • Processing, confirming, and managing orders
  • Coordinating shipments, deliveries, and potential returns
  • Contacting the customer in the event of actual issues related to their purchase
  • Maintaining the technical and administrative operation of the store

Cygnarโ€™s does not use personal information for invasive practices or for purposes other than those necessary for the operation of the service.

LIMITATION OF USE
Cygnarโ€™s does not request unnecessary or excessive information. The user acknowledges that any data provided outside the required fields or through unofficial means is at their own risk.

DATA PROTECTION
Reasonable security measures are implemented through trusted platforms to protect user information. However, the user acknowledges and agrees that:

  • No digital system is completely infallible
  • Absolute security in data transmission cannot be guaranteed
  • Use of the site involves an inherent risk common to any digital environment

Therefore, the user uses the Services at their own risk regarding the transmission of information.

DISCLOSURE OF INFORMATION
Cygnarโ€™s does not sell, rent, or market its usersโ€™ personal information.

Information may only be shared when strictly necessary to:

  • Process payments through external platforms
  • Manage shipments through logistics providers
  • Comply with legal obligations or requests from competent authorities

Outside of these cases, the information will not be disclosed.

THIRD-PARTY SERVICES (SHOPIFY)
The store operates using Shopify technology, which means that some data processing is carried out through that platform to ensure the siteโ€™s functionality, transaction security, and order management.

The user acknowledges that Shopify may process certain information in accordance with its own privacy policies, which are separate from Cygnarโ€™s.

USE OF THE SITE AND USER RESPONSIBILITY
The user is responsible for their use of the site and the information they provide. This includes:

  • Providing accurate and up-to-date information
  • Not sharing sensitive information through unofficial channels
  • Carefully reviewing the information before confirming a purchase

Cygnarโ€™s is not liable for errors resulting from incorrect data provided by the user.

MINORS
This site is not intended for minors. By using the Services, the user declares that they are of legal age under applicable law.

Cygnarโ€™s does not intentionally collect information from minors, and any such data detected will be deleted.

RETENTION OF INFORMATION
Personal information will be retained only for as long as necessary to fulfill the operational purposes of the service, resolve issues, or comply with legal obligations.

Thereafter, it may be deleted or anonymized.

CHANGES TO THE POLICY
Cygnarโ€™s reserves the right to modify this Privacy Policy at any time, without prior notice, to adapt to legal, operational, or commercial changes.

Modifications will take effect upon publication on the website.

EXPRESS ACCEPTANCE
Use of this website, as well as making any purchase, implies the express, full, and unreserved acceptance of this Privacy Policy.

If the user does not agree with any of the terms set forth herein, they must refrain from using the Services.

CONTACT
However, before submitting any request, we recommend carefully reading all policies available on the site, as most common questions have already been addressed.

The contact form should be used only for relevant matters, actual incidents, or serious issues related to orders or the operation of the service.

Contact: tiendashopifychong2025@gmail.com